Tell us about Device
Answer a few questions about its condition to receive a trade-in quote.
Sell Mobile & Tablet
IS IT LOCKED A NETWORK? IF YES, PLEASE SELECT ONE FROM THE FOLLOWING
EE, O2, VODAFONE, 3
Excellent
- Up to 3 very light scratches on the screen
- Up to 5 light scratches on housing and camera surround
- No cracks, dents, scuffs, missing paint, pressure marks, screen burn or dead pixels
- Handset powers on and is fully functional
- Home button, Touch ID, Face ID and NFC all function correctly
- No liquid damages
- Battery health is a minimum of 80%
- Where appropriate stylus must be included
- Handset is a UK model with original software and hardware that has not been changed, jail broken or rooted
- PLEASE DO NOT SEND accessories or the original box as we will not be able to return them
Good
- More than 3 very light scratches on the screen
- More than 5 light scratches on housing and camera surround
- Some dents, scuffs or missing paint
- Handset powers on and is fully useful
- Home button, Touch ID, Face ID and NFC all function appropriately
- No liquid damages
- Battery health is a minimum of 80%
- Where appropriate stylus must be included
- Handset is a UK model with original software and hardware that has not been changed, jail broken or rooted
- PLEASE DO NOT SEND accessories or the original box as we will not be able to return them
Faulty
Faults include but are not limited to:
- Physical damage (cracks, pressure marks, screen burn, bent, engravings, pixel discolouration or dead pixels)
- Display has deep scratches that can be felt, delamination, chips or cracked glass
- Screen has lifted or is poorly fitted
- Dust under screen and/or under camera
- Handset is not fully functional
- Handset does not charge, freezes or is stuck in a loop
- Home button, Touch ID, Face ID and NFC do not function correctly
- Home button is cracked or damaged
- Power button is stiff, cracked or damaged
- Faulty mute button
- Spots on or faulty camera
- Telephoto lens fault
- Quiet microphone or earpiece
- No service
- Faulty proximity
- Accelerometer
- Overheats
- Wi-Fi and/or Bluetooth fault
- Signs of liquid damage
- Battery health is less than 80%
- Where applicable stylus is missing
- Handset is a non UK model, software and/or hardware has been modified, jail broken or rooted
- If we are unable to wipe your device (e.g. due to non-power up etc.) we may be able to recycle your device but unfortunately, we will not be able to offer any value
- We cannot buy your Handset if it is Barred; FMI or account locked; has been tampered with or is missing internal components
- PLEASE DO NOT SEND accessories or the original box as we will not be able to return them
Sell Laptops and Macbooks
Excellent
- Device powers on, is fully functional including backlight;free from any physical/liquid damage or faults. Including Screen; Keyboard; Track Pad; all internal components; ports; drives and software.
- Can have light signs of use.
- Must Come with genuine, working, complete, undamaged power supply.
- Must not have any screen peel; delamination; keyboard marks on screen
- Hinges are not loose.
- Device is a UK model with original software that has not been modified; Jail Broken or rooted.
Good
- Device powers on, is fully functional including backlight;free from any physical/liquid damage or faults. Including Screen; Keyboard; Track Pad; all internal components; ports; drives and software.
- Device displays heavier signs of useg. Scratches; scuffs; dents; shiny keys.
- Scratches on screen;light pressure mark or screen rub. No dead pixels; heavy pressure marks or liquid damage; backlight works to full brightness.
- Hinges are not loose.
- Must not have any screen peel; delamination; keyboard marks on screen
- Power supply is non original; missing or damaged.
- Device is a UK model with original software that has not been modified; Jail Broken or rooted.
Faulty
Device has a functional fault or is physically damaged. Faults include but are not limited to:
- Device does not charge; hold a charge without the power supply being plugged in; freezes or is stuck in a loop; Wi-Fi; Bluetooth; camera; speaker fault.
- Display has heavy scratches that can be felt or create a rainbow effect on the screen; delamination; chips or cracked glass; pressure marks/white spots; discolouration or dead pixels or faulty backlight does not display.
- Screen peel; delamination or keyboard marks on screen.
- Housing has heavy dents; Major cracks; Missing plastics.
- Loose or damaged hinges.
- Device is a non UK variant; has been modified; Jail Broken or rooted.
- Missing parts.
- Overheats; noisy fan.
- Battery is swollen or does not hold a charge.
- Any signs of liquid damage.
- We cannot buy your Device if it is FMI or account locked; has been tampered with or is missing internal components; is crushed or bent/snapped in half.
Sell Smart Watch
Excellent
- Watch powers on, is fully functional;free from any physical/liquid damage or faults. GPS; Cellular; HRM and NFC all function correctly.
- Can have light signs of use.
- Battery health is a minimum of 80%.
- Watch will come with charger and strap.
- Watch is a UK model with original software that has not been modified; Jail Broken or rooted.
Good
- Watch powers on, is fully functional;free from any physical/liquid damage or faults. GPS; Cellular; HRM and NFC all function correctly.
- Watch displays heavier signs of useg. Scratches; scuffs; dents.
- Battery health is a minimum of 80%.
- Watch is missing or has damaged charger and or strap.
- Watch is a UK model with original software that has not been modified; Jail Broken or rooted.
Faulty
Watch has a functional fault or is physically damaged. Faults include but are not limited to:
- Stiff buttons; Quiet microphone
- Watch does not charge; freezes or is stuck in a loop; Wi-Fi; Bluetooth fault; No Service; faulty proximity; accelerometer; overheats.
- Display has heavy scratches that can be felt or create a rainbow effect on the screen; delamination; chips or cracked glass.
- The LCD is not original or an OEM replacement; is cracked; bleeding; has pressure marks/white spots; discolouration or dead pixels. Does not display. Has screen burn. Screen has lifted or is poorly fitted.
- Housing has delamination/peeling; is damaged, cracked, major dent in the case, rear cover/glass.
- GPS; Cellular; HRM and NFC do not function correctly.
- Synchronisation issues.
- Battery is in poor health - less than 80%.
- Watch is a non-UK variant; has been modified; Jail Broken or rooted.
- Any signs of liquid damage.
- We cannot buy your Watch if it is Barred; FMI or account locked; has been tampered with or is missing internal components; is crushed or bent/snapped in half.